![]() ![]() Why is that?Ī: In 2017, AOL opted to shut down its self-contained AOL Desktop program for a more streamlined version of it, called "AOL Desktop Gold."Īccording to AOL ( ), the new version is "more secure and faster" than previous versions of the product, contains a two-step verification process for sign in and setup, houses an updated web browser and more. However, all my friends who use AOL said they did not receive this message and that they are still using the free version without issue. Well, that’s exactly what happened, so I signed up with them. Some months ago I received a message from AOL saying that if I did not move to their new AOL Desktop Gold product (for $4.99 a month), then I would be dropped from their service. Then I was told that a free version was available, and I switched to that - and I kept using that version for years. In the beginning I was paying $40 a month to use the service. The company says it will advise members not to download files from strangers.Q: I have been an AOL user since I acquired my first computer in the '90s. Opening the mail message is harmless, but trying to run the file, called AOL Gold or install.exe, could destroy a hard drive, according to a company spokesman. A new warning that is expected to be posted in an upcoming letter to subscribers may prove to be even more serious.Ī destructive file, attached to email, has been circulated throughout AOL and the Internet. Case attributes the problems to growing pains and said that the company is working to alleviate them.Ĭase also warns members not to give out their passwords, citing an incidence of fraud involving people posing as AOL employees. In his latest monthly letter to subscribers, AOL president Steve Case acknowledged increased system problems in recent weeks including busy access numbers, disconnects, and system sluggishness. ![]() The outage lasted longer than expected due to problems with the new software, according to company officials. A brief planned outage to install new software evolved into a two-hour shutdown for America Online subscribers yesterday. ![]()
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